Smart Tech, Smarter Claims: Navigating AI Risks With Confidence

As construction defect claims become more complex, claims professionals are increasingly relying on smart technologies. This session explores how claims professionals can harness generative AI, digital twins, automated document review, drone imaging, and predictive claims analysis to improve efficiency and accuracy in construction defect claims. It also highlights the risks posed by these smart technologies. Attendees will learn actionable strategies for integrating human oversight, verifying AI-generated outputs, and maintaining thorough documentation to protect claims integrity. The presentation emphasizes balancing innovation with caution to avoid legal pitfalls and safeguarding the claims process. Claims professionals will leave equipped to leverage advanced technologies while staying ahead of AI’s unintended consequences.