Streamlining Claims Handling With Conflict Resolution Techniques

Conflicts often arise from differing interpretations of policies, disputes over loss valuations, questions of liability, and delays. Join this interactive roundtable session focused on the critical role of conflict resolution in effective claims handling, from simple to highly complex claims. In this session, claims professionals will gain insights into proven conflict resolution strategies tailored specifically for claims management. By understanding and applying these techniques, attendees can address disputes early, preventing escalation and minimizing the costs associated with prolonged claims. Presenters will cover practical approaches for common conflict scenarios, including handling aggressive negotiations, dealing with non-responsive parties, and addressing ignored facts or incorrect data presented as facts. Participants will learn structured strategies that promote empathy, creative problem-solving, and fair settlements while fostering better communication and cooperation with policyholders.